Contact

For any clarification regarding the terms and conditions of this agreement, or for any comment, you may contact us via email at: info@cilven.com

Carefully reading the terms of use is essential. Every user or visitor of the website cilven.com unconditionally accepts the terms in order to gain full access to the online store and its services.

Modifications & Responsibilities

cilven.com reserves the right to update this text regarding any modification or removal of terms, which may occur unilaterally at any time without prior notice. In case of conflict, more specific terms prevail.

cilven.com bears no responsibility for violations of this agreement due to force majeure (e.g., earthquakes, fires, floods, extreme weather conditions, strikes, accidents, etc.).

The use of the online store is carried out at the sole responsibility of the user. The content does not constitute legal, medical, or other professional advice.

Website Terms of Use

• The website must be used exclusively for legal purposes.

• Any obstruction of use by third parties or any action causing damage to the site is prohibited.

• The website is intended for adults only. cilven.com is not responsible for use by minors.

• The site may be temporarily unavailable due to maintenance or technical issues.

• cilven.com reserves the right to modify, suspend, or permanently discontinue the operation of the website.

Content & Liability

The information and content on the website are provided with great effort for accuracy and completeness, but no guarantee is given regarding their safety or integrity.

The user is responsible for protecting their devices from viruses and malicious software.

cilven.com is not responsible for side effects of products due to incorrect use or manufacturing faults.

The company is not liable for shortages or delays caused by force majeure or third parties.

User Obligations

Users must use the website in accordance with the law, good morals, and the present terms.

The user bears full responsibility for the information provided and for any incorrect use.

Information provided by cilven.com does not replace professional medical or other advice.

Copyright

All content on cilven.com is protected by copyright unless otherwise specified for third-party rights.

Cancellations & Returns

Order cancellation is only possible if the order has not yet been handed over to the delivery partner.

Consumers may withdraw within 14 days from receiving the product, provided it has not been used.

Return shipping costs are paid by the customer.

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Privacy Policy

Personal Data

cilven.com fully respects your personal data, which are used solely for providing services and information related to our products.

We collect:

• Information entered on the website or provided to us in any way

• IP address and interaction data with the website

• Personally identifiable information (name, email, password, communications)

We use this information for:

• Providing services (purchases, updates, contest participation)

• Communicating with users (general or personalized notifications)

• Creating statistics and improving services

Data Security

• Card numbers are not stored on the website.

• Transactions are processed through a secure banking environment.

• Email servers are protected with 256-bit TLS encryption.

Cookies

The website uses cookies for statistics and improved user experience.

You may disable cookies through your browser settings.

User Rights

Μπορείτε να ζητήσετε:

• Access to your personal data

• Correction or deletion of your personal data

• Unsubscription from communications

For any request, contact: info@cilven.com
Data Protection & Processing Officer: cilven.com