TERMS OF USE

Terms of Use – Privacy Policy

If you require any clarification regarding these terms and conditions of this agreement, or wish to make a comment, please contact us via email (info@……….). Careful reading of the terms and conditions below, which apply to the website cilven.com, is necessary. Every user or visitor of cilven.com unconditionally accepts the terms and conditions of this agreement in order to gain full access to the online store cilven.com and the services it provides.

cilven.com is obligated to update this text for any possible changes or termination of terms, which may occur unilaterally at any time and without notice. Specific terms of use may also be defined as part of the broader set of terms, and in case of conflict, the specific terms prevail. Rights arising from this agreement are not forfeited if cilven.com does not exercise them. cilven.com is not liable for any breach of this agreement caused by force majeure (earthquakes, fires, floods, extreme weather, strikes, road closures, accidents, etc.).

Anyone using this online store does so at their own sole responsibility. The content of cilven.com does not direct, advise, or in any way lead users, directly or indirectly, to commit any act.
Use of this website must be for lawful purposes only and in a manner that does not impede others’ use of it. Anyone accessing cilven.com must use it in accordance with the law, good practices, and the terms stated herein, and must not engage in acts or omissions that may cause damage or malfunction to the site, or affect or endanger the provision of services.

The website cilven.com and the services offered to visitors/users through it are intended exclusively for adults. Minors are prohibited from using or visiting it, as well as from conducting transactions. Due to the inability to verify the age of users or visitors, cilven.com is not responsible in case of access or use by minors. cilven.com takes all necessary measures to ensure the availability of the website to the public. However, due to multiple factors affecting website availability—such as users’ technical equipment or the number of simultaneous users—temporary unavailability may occur for some or all users. It is an inherent right of cilven.com to temporarily suspend the website for maintenance.

cilven.com also reserves the right, at any time and without notice, to modify the nature and content of the website, as well as to temporarily or permanently suspend its operation. Causes beyond cilven.com’s control may lead to interruptions, suspension, or cessation of services.

Great effort has been made to ensure that the information and content of this website are accurate, complete, valid, and clear. cilven.com does not guarantee and is not responsible to visitors and users for the security or content of the website. Accessing cilven.com constitutes automatic acceptance that cilven.com does not guarantee or assume liability for website security or content. Acceptance of the terms also implies acknowledgment that cilven.com cannot fully control the content and services offered via this website. Additionally, cilven.com cannot guarantee that use of any material or information by visitors, users, or customers will not infringe third-party rights. Users are solely responsible for protection against viruses and malicious software and for using appropriate protection software.

cilven.com is not responsible for side effects or damages caused by improper selection or use of products by visitors, or due to manufacturer fault (during production or public information). Potentially defective products may be replaced if the return conditions are met.

cilven.com is not liable for product unavailability due to force majeure (fire, strikes, weather, malicious third-party actions, etc.), and cannot be held responsible for temporary or permanent inability to provide services or for delays in execution and delivery of orders caused by force majeure (fire, strikes, weather, malicious actions by third parties, partner malfunctions, product damage during transport or prior to delivery, necessary tools or services for proper website functioning, etc.).

cilven.com is not liable for poor product condition if it is not due to negligent storage at cilven.com’s premises and all preventive measures have been taken.

Any information or advice provided by cilven.com does not replace professional medical services. Users should follow medical supervision for health issues and daily concerns. Answers to user questions are based solely on the information provided by the user, and cilven.com is not obliged to verify it. The user assumes full responsibility for any incorrect information due to false, inaccurate, or incomplete data provided.

The full content of cilven.com is intellectual property unless otherwise stated for specific third-party rights.

The company reserves the right to modify or temporarily/permanently discontinue services, with or without notice. Any customer using cilven.com services is deemed to have unconditionally accepted the terms and acknowledges that cilven.com bears no responsibility for any modification, delay, or interruption of services.

If we choose to change our Security Terms policy, we will update this page so that you are always informed. If you are uncomfortable with any changes, you may remove your personal data from cilven.com.

According to Greek law, the sale of medications via the Internet is prohibited, and we cannot accept or process prescriptions.

Product photos may depict different packaging than that available, depending on current availability.

Orders can be canceled only if they have not yet been shipped to the recipient (i.e., delivered from cilven.com to the partner responsible for delivery). If cancellation is not communicated via email to info@………. within the allowed period, and the order is not received by the recipient, cilven.com reserves the right to refuse shipment of a new order or require payment before delivery.

Consumers may withdraw from the sales contract within 14 calendar days of receiving the product, provided the product has not been used. Return shipping costs are the sole responsibility of the customer.

PRIVACY POLICY

cilven.com fully respects your personal data and uses it only to provide the best services and relevant information regarding our products.

We collect and store information you provide on our website or through other means. We also collect the IP address used to connect your computer to the Internet. We may use software tools to measure and collect information about your session, including page response times, visit duration, page interaction information, and navigation methods. We also collect personally identifiable information (including name, email, password, and communications).

When you purchase a product, subscribe, or send a message through a contact form, we collect the personal information you provide, retain it for the necessary duration, and use it for specific and lawful purposes in accordance with the EU General Data Protection Regulation (GDPR 2016/679) and relevant national and European data protection laws. Credit/debit card information is not stored or processed on our site; transactions are conducted via the bank’s secure environment.

Your personal information is never rented, sold, transferred, or disclosed.

We collect this information for the following purposes:

• To provide the services you requested (purchase, information, participation in contests, etc.).

• To communicate with visitors and users through general or personalized notifications about our products.

• To create aggregated statistics and non-personal information for improving services.

Our company uses Skroutz Analytics to provide the best service quality. Anonymous usage statistics are shared with Skroutz.gr; data collected is covered by Skroutz.gr’s privacy policy: https://www.skroutz.gr/privacy.

SMTP servers used by cilven.com are protected by TLS (SSL) security, ensuring email content is encrypted using 256-bit SHA-2 encryption before transmission. Emails are stored on secure servers and decrypted locally behind a firewall.

We may contact you regarding our services, surveys, or to comply with applicable laws or agreements, via email, phone, text, or mail. You can opt out at any time using the unsubscribe option in our contact form.

cilven.com uses cookies. Details can be found in the developer guides of Google and Facebook. Cookies collect statistical information about website traffic and help us improve user experience. Cookies can be disabled at any time via your browser settings.

We reserve the right to modify this privacy policy at any time; changes take effect immediately upon posting.

If you wish to access, correct, modify, or delete your personal information, please email info@……..

Data Controller: cilven.com